Shetland Broadband LLP - Terms and Conditions Overview

Terminology used in these Terms & Conditions
A guide to abbreviations and terminology used in Shetland Broadband's Terms and Conditions.

General Terms & Conditions
General terms and conditions applied to the services and products supplied by Shetland Broadband LLP.

Code of Practice
The purpose of the Code of Practice is to provide full information about your relationship with Shetland Broadband LLP.

Complaints Procedures
The terms and conditions for complaints outlines the procedure you should follow to make a complaint about the services and products which Shetland Broadband LLP supply to you. It also defines how Shetland Broadband LLP should respond to any complaint.

Privacy Policy
Details on how Shetland Broadband LLP will protect privacy.

ADSL Fair Usage Policy
Fair usage of contended ADSL bandwidth.

Subscription Free Dial-up Accounts
Terms and conditions of use of subscription free dial up accounts from Shetland Internet.

"shetland.co.uk" sub-domains
Terms and conditions of use of "shetland.co.uk" sub-domains which are available for use with certain e-mail and web space services supplied by SBB

Acceptable Use of Internet Connections
A guide as to what is considered as unacceptable use of ADSL, Shetland Community Broadband Project, or dial-up internet connections .

Acceptable Use of e-mail
A guide as to what is considered as unacceptable use of e-mail.

Acceptable Use of News & Forums
A guide as to what is considered as unacceptable use of internet newsgroups and forums.

Acceptable Use of Web Space
A guide as to what is considered as unacceptable use of customers free web space.

"SBB" is an abbreviation of "Shetland Broadband LLP" (and also refers to Shetland Internet and Calloo Internet).

"SCBP" is an abbreviation of "Shetland Community Broadband Project".

"Account" means any package of services SBB provides to you (the customer), irrespective of whether they are paid for or free.

"AUP" refers to the Acceptable Use Policies of SBB.

"Customer" refers to an individual, organisation or business who is named as the recipient of a service or product provided by SBB, irrespective of whether they are paid for or free.

"Free" means that SBB do not currently make any charges to the customer for the service.

"licence" refers to the permission given to a customer by SBB to use a named sub-domain of a domain registered to SBB eg "shetland.co.uk" and "calloo.co.uk".

"licensee" refers to an individual, organisation or business to whom SBB has granted a licence.

"net abuse" means any breach of SBB's Acceptable Use Policies

"free web space" refers to web space given without charge by SBB to a customer for use with another SBB service (such as a dial-up account). The free web space is conditional and only available for the duration of that account.

"poster" means the author of the unacceptable article(s). This may or may not be the same as the customer, however, customers are ultimately responsible for all poster(s) using their accounts.