Shetland Broadband - Privacy Policy

Shetland Broadband LLP - Privacy Policy

Introduction

At Shetland Broadband, we are committed to protecting the privacy of everyone who visits one of our web sites. The FAQ's below explain our privacy policy and apply to all web sites operated by Shetland Broadband unless otherwise stated. This policy does NOT apply to our customers' web sites.

Privacy Frequently Asked Questions

What information does Shetland Broadband collect from me when I visit a Shetland Broadband web site?
Shetland Broadband collects very little information about visitors to our web sites. However, every time you view a Shetland Broadband Web page, we may store web server logs which show your IP address (the Internet number which your machine uses when it is connected to the Internet) or the IP address of the web proxy you use. In addition we may store other information your Web browser passes to us including what you looked at, what you previously looked at, whether the page request was successful or not, and which browser you used to view the pages.
What does Shetland Broadband do with web log information?
This data is used strictly for statistical purposes only. This helps us understand which areas of the site are of particular interest and also whether your request to view a page was successful. It also tells us how many hits and page requests we get.
Does Shetland Broadband share its web access log with anyone else?
We will not share any of the information collected from your accesses to our site with anyone outside Shetland Broadband. However, we will release information about the activities of an individually identifiable person or IP address in response to a court order or if we are required to do so by law, or in support of UK law enforcement agencies.
What about cookies?
A cookie is a small amount of data, which is sent to your browser by the Web server, stored on your computer, and then sent back when you subsequently look at pages on that server. They are usually used to help remember who you are and what interests you.
Shetland Broadband does not use cookies (or similar mechanisms) to track your use of the site and to maintain a record of your visit. It is also possible that third parties we use to monitor usage of our web sites may make use of cookies to collect more information about the visit, such as the date and time, which pages users visited etc. This information gathered helps us to continually develop our web sites to ensure that you can easily access the information you need.
How secure is any personal data that I submit?
All data collected from the site - such as web site access logs, is stored in a secure environment which is protected from unauthorised access, improper use, alteration and unlawful or accidental loss or destruction.
What if I sign up for a service online?
We will ask for the minimum amount of data that is required for us to set up the service and, where applicable, to bill you for the service you use. All this data will be collected securely using a secure server. As part of the sign-up process, any credit or debit card details will be passed to an automated credit checking service.
What if I use a web-based service?
None of your account information, including passwords, is stored when you use our web-based service such as webmail or the password changing service. As with visits to our other pages, we will store web logs for these pages.
How can I correct any information that I have submitted?
Contact us advising us of the details to be changed.
Who can I contact about this privacy policy?
Any questions about this privacy policy should be sent via email to support@shetlandbroadband.net.
Who can I contact about your Data Protection policy in general?
Any questions about our Data Protection policy should be sent via email to support@shetlandbroadband.net.

Terminology Used in These Terms and Conditions

"SBB" is an abbreviation of "Shetland Broadband LLP" (and also refers to Shetland Internet and Calloo Internet).

"SCBP" is an abbreviation of "Shetland Community Broadband Project".

"Account" means any package of services SBB provides to you (the customer), irrespective of whether they are paid for or free.

"AUP" refers to the Acceptable Use Policies of SBB.

"Broadband" is the collective term for a method of connection to the internet such as ADSL, fibre, radio etc..

"Customer" refers to an individual, organisation or business who is named as the recipient of a service or product provided by SBB, irrespective of whether they are paid for or free.

"Free" means that SBB do not currently make any charges to the customer for the service.

"Licence" refers to the permission given to a customer by SBB to use a named sub-domain of a domain registered to SBB eg "shetland.co.uk" and "calloo.co.uk".

"Licensee" refers to an individual, organisation or business to whom SBB has granted a licence.

"Malware" is an umbrella term used to refer to a variety of forms of hostile or intrusive software, including computer viruses, worms, trojan horses, ransomware, spyware, adware, scareware, and other malicious programs. It can take the form of executable code, scripts, active content, and other software.

"Net abuse" means any breach of SBB's Acceptable Use Policies

"Free web space" refers to web space given without charge by SBB to a customer for use with another SBB service. The free web space is conditional and only available for the duration of that account.

"Poster" means the author of the unacceptable article(s). This may or may not be the same as the customer, however, customers are ultimately responsible for all poster(s) using their accounts.