Residential PSTN lines are single basic phone sockets with care level 1 as standard. This line type can support broadband.

Business PSTN lines must be installed if the premises is a commercial property. They differ from residential lines in as much as Openreach will respond to faults and installations as a priority over residential lines. They also have Care Level 2 by default which ensures priority and extended hours of support. This line type can support broadband

PSTN Multi-Line Rental (main line), this is the first line in a multi-line. A multi-line is linked by one phone number, however it can support multiple simultaneous calls via multiple sockets. This line CANNOT support broadband.

PSTN Multi-Line Rental (aux) this is the rental cost for additional lines within a multi-line.

Call Minder is the multi-feature answering service that lets you retrieve messages from any phone, anywhere. If you miss a call because you're on the phone or Internet, Call Minder will take a message and ring you shortly after you've hung up or logged off and tell you that you have a message.

Remote call forwarding is when an end user ceases service and takes up service elsewhere, or has a line renumbered, Remote Call Forward (RCF) can be used to divert calls to an alternative number.