Owning and operating a web site is generally a matter of common sense and courtesy to others.

The majority of SBB customers are able to use their own sense of what is appropriate to guide their behaviour. From time to time however, web sites of unwelcome types (collectively known, along with other unwelcome activity, as NET ABUSE) are published.

It is not always obvious whether such web sites are innocent, inadvertent, or intentional, however, certain activities will result in action being taken by SBB as described below. SBB reserves the right to change this Acceptable Use Policy for use of hosted web sites at their sole discretion and without prior notice. Any decision made by SBB in relation to this service shall be final on all matters.

NET ABUSE is an abuse of Internet facilities and not necessarily abuse on the Internet. To qualify as NET ABUSE, an act must interfere with the net-use of an individual or group of individuals in some specific way. NET ABUSE also includes activities that are illegal or dishonest.

Under the terms of this AUP, NET ABUSE includes, but is not limited to, the following:

• Publishing material which is defamatory of any person.
• Publishing material that promotes violence.
• Publishing discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
• Publishing information likely to deceive any person.
• Publishing information in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
• Publishing anyone else’s, personal information, such as contact details.
• Publishing threatening, abusive or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety (cyber bullying).
• Publishing material likely to harass, upset, embarrass, alarm, or annoy any other person.
• Publishing items which impersonate any person, or to misrepresent your identity or affiliation with any person.
• Publishing or linking to any material which is obscene, offensive, hateful or inflammatory.
• Publishing or linking to sexually explicit material or it’ promotion.
• Publishing or linking to an infringement of any copyright, database right or trade mark of any other person.
• Publishing or linking to material promoting any illegal activity.
• Publishing or linking to any source of malware in any form.
• Publishing or linking to items which advocate, promote or assist any unlawful act.
• Making other web pages appear to be part of your site, or modifying their appearance.

Improper use of disk space provided for hosting web sites also constitutes abuse such as:

• Using a web site’s allocated disk space to store files which are not part of that web site, including text, images, audio, video, and software etc.
• Using a web site’s allocated disk space to store or serve malware or files containing malware in any form.
• Content for use on other web sites (unless also displayed on the web site being hosted).
• Allowing FTP access to files not available from the published web pages.
• Use for backup and/or cloud storage.
• Unauthorised file sharing and/or media streaming.
• Re-selling or allowing use of space to a third party.
• Allowing your FTP username and password to become available to others (excluding your web site designer).

Serious net abuse via SBB customer accounts will result in the following action:

• First offence:
  • The offending account will be suspended and access will not be available.
  • The customer will be required to contact Administration (telephone 01595 696297) and convince a senior member of staff that there will be no further breaches of the Conditions of Use and Acceptable Use Policies from the account.
  • If the customer fails to contact Customer Services within 14 days, the account may be terminated.
  • In no circumstances will any refund be made for the period the account is suspended under this AUP.
  • Should it, in the sole opinion of SBB, be considered necessary, then a public announcement will be made and this will include the disclosure of the abuser's identity.
• Second offence:
  • The customer account will be terminated immediately.
  • No refund of monies paid for the account will be made, except as specified in the standard Conditions of Use.
  • Should it, in the sole opinion of SBB, be considered necessary, then a public announcement will be made and this will include the disclosure of the abuser's identity.