If you are having technical problems with our system then please feel free to contact us for help using one of the methods listed below. But first we suggest that you check out our FAQs to see if there is a solution available there.

  01595 696297

  info@shetlandbroadband.net

Service Level Targets:

• e-mail support is monitored 9:00 A.M. to 5:00 P.M. Monday - Friday.
• e-mails received outside of office hours will be collected, however no action can be guaranteed until the next working day.
• A reply or an acknowledgement of receipt will be sent at the earliest opportunity and in no longer than three working days.
• Every effort is made to resolve issues in the shortest possible time but may rely on a response from third parties (eg. telephone line providers etc.)